Frequently Asked Questions

Please see the below for the most frequently asked questions we get from customers just like you…

About Our Jewellery

How do I make an order?

If you would like to make an order, please fill in the Bespoke Enquiry Form with all your contact information, budget, design code and/or image attachment of what you would like.

Thereafter, a member of our team will be in touch to discuss the potential options we can manufacture to meet your needs.

What's your policy on Refunds & Exchanges?

  • As an independent retailer, we do not accept refunds or exchanges at this time with any of our products
  • Once payment has been made, this is non-refundable

If you find there is a fault with the item at time of delivery, please send all images to along with proof of purchase and order number. This must be done within 48 hours of delivery.

Do you offer a cleaning & repair service?

Yes, we do.

Give new life to your jewellery with our repair service.

  • Diamond and gemstone resetting
  • Re-polishing
  • We can have rings re-sized and looking as good as new

How long will cleaning and/or repairs take?

This depends on the extent of work required.  Our staff will give you an estimated completion date when you book your jewellery in with us.

How much do cleaning & repairs cost?

This depends on the type of jewellery and what work is needed. Get in touch and we will give you a FREE estimate. Please note if there is a significant amount damage made to the product, you may be held liable for extra costs. After an analysis of the fault, a member of the Eminence Jewels team will be in touch to discuss potential repairs.

Why are there no prices advertised?

Diamond Jewellery can be analysed and evaluated in a huge number of ways and thus it is difficult to determine the price. This includes a combination of the 4C’s and the basic understanding of Supply vs Demand. We specialise in bespoke jewellery design and would like to offer our jewellery at the best competitive prices and will give you a quote on your desired jewellery once you fill out our Bespoke Enquiry Form.

Have a question about something not on the list above?

Contact Our Team